New Proofing Issues

Andrea Prochaska
Andrea Prochaska ✭✭✭✭✭
edited 04/23/21 in Smartsheet Basics

We use to be able to copy an edit from the proofing to paste that edit into an original working document but that doesn't seem to work anymore.


For example:

We send a manual out to get proofed by an engineer. That engineering will rewrite a sentence on the proof. The designer would then copy the sentence from the proof and paste that into the working InDesign file. It seems you can no longer copy from a proof :-( Are we doing something wrong or was this change made for a reason?

I also cannot download a proof with the edits in it. We usually take a final proof and archive what has been changed for audit reasons. For some reason when I download it now, it only gives me the PDF without of the comments or proofing. 🤔

Answers

  • Bassam Khalil
    Bassam Khalil ✭✭✭✭✭✭

    Hi @Andrea Prochaska

    Hope you are fine, i think this option is available only for licensed sheet Owner, Admin, or Editor please check the following article About Proofing

    PMP Certified

    [email protected]

    www.mobilproject.it

    ☑️ Are you satisfied with my answer to your question? Please help the Community by marking it as an ( Accepted Answer), and I will be grateful for your "Vote Up" or "Insightful"

  • Andrea Prochaska
    Andrea Prochaska ✭✭✭✭✭

    I am the owner of the sheet so it is not a permissions issue. These "problems" happened after the recent update.

  • We are having the same issue, we can no longer copy comments on proofs since the recent update. This is a huge inconvenience. I am the licensed sheet owner and can confirm I cannot copy comments so that is not the issue.

  • Stephanie Denier
    Stephanie Denier ✭✭✭✭✭

    We were having the same issue. I put in a help ticket and they said it was a known bug they were working on. I found that they fixed the bug on 5/4/21 - however, it still does not work if you open the proof in a new tab.