Best practices / templates to create an NPS Form and Dashboard
Good afternoon,
I need to create a form to measure Net Promoter Score (NPS) for our PMO office. I have samples for the questions, but I would like to know if anyone has experience building a form specifically to measure NPS. Any ideas/suggestions are welcome.
Thanks!
Silvana
Best Answer
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I don't personally have experience in this area, but I found some resources online that you may find helpful:
- 5 Interesting Ways Real Companies Use Net Promoter Score Results
- Best Practices for Implementing NPS Surveys
- 10 NPS best practices
Here are some templates specific to Smartsheet:
Once you have your form set up how you'd like, there are a number of things that you may want to track from the intake sheet. For example, you could use a simple COUNT formula to see how many submissions have come in, then display this number on a Dashboard. Or you could use a Report to filter and see the submissions that have come in within the last week.
I would suggest downloading a few of the Template Sets from the Solution Center to see different possible ways of setting up this Dashboard. The set Employee Pulse Check (see here) has a good example of how you can configure a Dashboard based on survey information.
I hope this helps!
Cheers,
Genevieve
Join us at Smartsheet ENGAGE 2024 🎉
October 8 - 10, Seattle, WA | Register now
Answers
-
I don't personally have experience in this area, but I found some resources online that you may find helpful:
- 5 Interesting Ways Real Companies Use Net Promoter Score Results
- Best Practices for Implementing NPS Surveys
- 10 NPS best practices
Here are some templates specific to Smartsheet:
Once you have your form set up how you'd like, there are a number of things that you may want to track from the intake sheet. For example, you could use a simple COUNT formula to see how many submissions have come in, then display this number on a Dashboard. Or you could use a Report to filter and see the submissions that have come in within the last week.
I would suggest downloading a few of the Template Sets from the Solution Center to see different possible ways of setting up this Dashboard. The set Employee Pulse Check (see here) has a good example of how you can configure a Dashboard based on survey information.
I hope this helps!
Cheers,
Genevieve
Join us at Smartsheet ENGAGE 2024 🎉
October 8 - 10, Seattle, WA | Register now -
Genevieve, this is exactly what I was looking for. Thank you so much!
-
No problem! 🙂
Join us at Smartsheet ENGAGE 2024 🎉
October 8 - 10, Seattle, WA | Register now
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