Why is an automated alert no longer working?
Our company has been using Smartsheet for over a year to organize the production process in our shop. Clients submit orders through a form, and when the order is added to the Sheet, we have an automated alert that is triggered to send a copy of the approval to 2 different email addresses.
Suddenly one week ago, the automated alerts stopped coming to only one of the 2 email addresses. 4 days later, the alerts began coming to both emails. Yesterday, they stopped coming to one of the email addresses again (the same email address as before). Nothing was changed in any setting for either platform between any of these days.
We use these emails to keep track of the original order that a customer places (sometimes the job card can be changed as it moves through production, and it helps to have record of exactly how the client sent it in). It does come to one of the 2 email addresses, but now that person is having to forward all the alert notifications to the other email address, and that isn't something that will work for the long run.
I have looked through every setting that I can think of in Smartsheet and Gmail. I have Googled and searched through the Smartsheet community. I cannot find any answers as to why this could be happening.
Thanks in advance for any suggestions or ideas!