Adding attachments from Gmail

04/21/21
Answered - Pending Review

My company recently migrated our email to Google Workplace Mail. We previously used Outlook and I was able to drag an attachment from an email to a Smartsheet row. Why am I no longer able to this? I'm aware of the Gmail add-on but its more than I need. I just need to drag and drop. Thank you!

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Answers

  • Hi Holly,

    It is to do with the way Gmail works. A click/drag from Gmail is only to render a preview and not to download the attachment. A workaround that you can try is to configure your official email account to outlook client and you should be able to drag and drop to attach into Smartsheet.

    Thanks,

    Aravind

    Associate Director

    Copernicus Consulting Pte. Ltd.

    P: +65 9230 5657 | E: [email protected]

    Feel free to reach out for licenses, services, and training on Smartsheet

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