Adding attachments from Gmail

Holly Artillio

My company recently migrated our email to Google Workplace Mail. We previously used Outlook and I was able to drag an attachment from an email to a Smartsheet row. Why am I no longer able to this? I'm aware of the Gmail add-on but its more than I need. I just need to drag and drop. Thank you!

Aravind GP

Hi Holly,

It is to do with the way Gmail works. A click/drag from Gmail is only to render a preview and not to download the attachment. A workaround that you can try is to configure your official email account to outlook client and you should be able to drag and drop to attach into Smartsheet.