Support is not responding - Our form submissions are not working

Since Monday (6/14/2021) we have not been able to submit forms to our critical sheet. I have 3 cases with smartsheet and they have not responded. Does anyone have a more direct way to get in touch with support?

Case number: 04735933

Case number: 04738520

Case number: 04741529

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Bassam Khalil

Hi @Allison Jones

I hope you are fine, please found in the following link Contact Smartsheet details. i hope it will help you.

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Have a general inquiry? Contact our team.

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Smartsheet - Bellevue

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Bellevue, WA 98004-4357 USA

425-324-2360

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Boston, MA 02111 USA

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Allison Jones

Yes - thats the sales team. I have submitted a support ticket multiple times over the last 4 days.

Andrée Starå

Hi @Allison Jones

I hope you're well and safe!

What Smartsheet plan do you have? If you check your account, there might be a specific support number you can call.

What happens? Do you get an error message?

Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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