Support is not responding - Our form submissions are not working

Allison Jones

Since Monday (6/14/2021) we have not been able to submit forms to our critical sheet. I have 3 cases with smartsheet and they have not responded. Does anyone have a more direct way to get in touch with support?

Case number: 04735933

Case number: 04738520

Case number: 04741529

Bassam Khalil

Hi @Allison Jones

I hope you are fine, please found in the following link Contact Smartsheet details. i hope it will help you.

Contact Us

Have a general inquiry? Contact our team.

Call us: 1 (844) 324-2360

Contact Information

Smartsheet - Bellevue

10500 NE 8th St, Suite 1300

Bellevue, WA 98004-4357 USA

425-324-2360

Smartsheet - Boston

179 Lincoln St #200

Boston, MA 02111 USA

Smartsheet - Edinburgh

Quartermile 3, Level 4

10 Nightingale Way

Edinburgh, EH3 9EG

Smartsheet - London

133 Houndsditch, 4th Floor

London, EC3A 7BX, UK

+44 (20) 39001410

Smartsheet - Sydney

Level 16, 9 Hunter Street

Sydney NSW 2000

+61 (2) 90558255

Allison Jones

Yes - thats the sales team. I have submitted a support ticket multiple times over the last 4 days.

Andrée Starå

Hi @Allison Jones

I hope you're well and safe!

What Smartsheet plan do you have? If you check your account, there might be a specific support number you can call.

What happens? Do you get an error message?

Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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