Support is not responding - Our form submissions are not working

Allison Jones
Allison Jones ✭✭✭✭
edited 06/17/21 in Smartsheet Basics

Since Monday (6/14/2021) we have not been able to submit forms to our critical sheet. I have 3 cases with smartsheet and they have not responded. Does anyone have a more direct way to get in touch with support?

Case number: 04735933

Case number: 04738520

Case number: 04741529



  • Bassam Khalil
    Bassam Khalil ✭✭✭✭✭✭
    edited 06/17/21

    Hi @Allison Jones

    I hope you are fine, please found in the following link Contact Smartsheet details. i hope it will help you.

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  • Allison Jones
    Allison Jones ✭✭✭✭

    Yes - thats the sales team. I have submitted a support ticket multiple times over the last 4 days.

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    Hi @Allison Jones

    I hope you're well and safe!

    What Smartsheet plan do you have? If you check your account, there might be a specific support number you can call.

    What happens? Do you get an error message?

    Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too,

    I hope that helps!

    Be safe and have a fantastic week!


    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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