Support is not responding - Our form submissions are not working
Since Monday (6/14/2021) we have not been able to submit forms to our critical sheet. I have 3 cases with smartsheet and they have not responded. Does anyone have a more direct way to get in touch with support?
Case number: 04735933
Case number: 04738520
Case number: 04741529
Comments
-
Hi @Allison Jones
I hope you are fine, please found in the following link Contact Smartsheet details. i hope it will help you.
Contact Us
Have a general inquiry? Contact our team.
Call us: 1 (844) 324-2360
Contact Information
Smartsheet - Bellevue
10500 NE 8th St, Suite 1300
Bellevue, WA 98004-4357 USA
425-324-2360
Smartsheet - Boston
179 Lincoln St #200
Boston, MA 02111 USA
Smartsheet - Edinburgh
Quartermile 3, Level 4
10 Nightingale Way
Edinburgh, EH3 9EG
Smartsheet - London
133 Houndsditch, 4th Floor
London, EC3A 7BX, UK
+44 (20) 39001410
Smartsheet - Sydney
Level 16, 9 Hunter Street
Sydney NSW 2000
+61 (2) 90558255
bassam.khalil2009@gmail.com
☑️ Are you satisfied with my answer to your question? Please help the Community by marking it as an ( Accepted Answer), and I will be grateful for your "Vote Up" or "Insightful"
-
Yes - thats the sales team. I have submitted a support ticket multiple times over the last 4 days.
-
I hope you're well and safe!
What Smartsheet plan do you have? If you check your account, there might be a specific support number you can call.
What happens? Do you get an error message?
Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
Categories
- All Categories
- 14 Welcome to the Community
- Customer Resources
- 64.8K Get Help
- 434 Global Discussions
- 138 Industry Talk
- 470 Announcements
- 4.9K Ideas & Feature Requests
- 129 Brandfolder
- 148 Just for fun
- 65 Community Job Board
- 486 Show & Tell
- 33 Member Spotlight
- 2 SmartStories
- 300 Events
- 36 Webinars
- 7.3K Forum Archives