Automation - Alert Someone - Not generating email

Shannon Steffes

I'm working to set up a ticketing system and I want to have two automated emails. The first is to acknowledge the request, which is set to trigger when the support person changes the status to "not started" or "in progress". This automation works perfectly (1st set of screen shots). The second automation should trigger when the support person marks the issue as complete and then that row should move to a new sheet for completed tasks. The row does move, but the email is never triggered (2nd set of screen shots). Does anyone have ideas about what might be keeping the completed email from sending?

(Automated Email Works)

(Automated Email Does Not Work, But Move automation does)

Sheet Set Up

Bassam Khalil

That's it @Shannon Steffes 👍️

Bassam Khalil

Hi @Shannon Steffes 

Hope you are fine, if i understand your problem please note that moving row automation doesn't trigger a notification from the original sheet of the moving row and no message is included in this automation, but you can design a notification in the destination sheet to trigger when a new row added.

Shannon Steffes

Thanks @Bassam Khalil ! So, is the suggestion to have the row move to the new sheet then trigger the automated email from the new sheet, rather than the original?

Bassam Khalil

That's it @Shannon Steffes 👍️

Shannon Steffes

@Bassam Khalil Worked like a charm. Thanks for your advice. So happy to have this working finally.

Best,

Shannon👨‍💻😁✨

Bassam Khalil

@Shannon Steffes

Excellent, You are welcome and I will be happy to help you any time 😀