Automation - Alert Someone - Not generating email

07/02/21
Accepted

I'm working to set up a ticketing system and I want to have two automated emails. The first is to acknowledge the request, which is set to trigger when the support person changes the status to "not started" or "in progress". This automation works perfectly (1st set of screen shots). The second automation should trigger when the support person marks the issue as complete and then that row should move to a new sheet for completed tasks. The row does move, but the email is never triggered (2nd set of screen shots). Does anyone have ideas about what might be keeping the completed email from sending?

(Automated Email Works)

(Automated Email Does Not Work, But Move automation does)


Sheet Set Up


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