Automated Alerts - How to NOT to combine row updates

Dawn Boughton

Hello! I need to send an email to our support team when a box is checked. Each row needs to be sent as an individual email so it becomes it's own ticketed item.

Right now, If I check boxes for multiple rows the alert combines all the information into one email and sends when the sheet is saved.

Is it possible to set up the alert so that it sends each row individually without checking the box, saving the sheet, and waiting ... every time?

Thanks for the assistance!

Andrée Starå

Hi @Dawn Boughton

I hope you're well and safe!

Placeholders will generate separate notifications when using placeholders with Alert or Update Request actions in change-based workflows if six or fewer rows are triggered simultaneously. If seven or more rows are triggered at once, the custom subject and body will be removed.

More info: 

https://help.smartsheet.com/articles/2477796-dynamically-add-cell-data-in-the-subject-and-body-of-request-messages

Would that work/help?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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