Why can't I attach a document?

Pamela Wagner

I have a variety of luck with adding attachments to my sheets. One time it will work to attach a PDF the next time it just won't do it. I will try drag/drop into the attachment area other times I will try using the "upload a file" and it just won't do it. I thought it might be due to having a filter applied, removed the filter and it worked. Applied the filter again...it worked. There doesn't seem to be a rhyme or reason as to when it will choose to accept an attachment (note that this week, I've only been loading PDFs).

Thoughts??

Andrée Starå

Hi @Pamela Wagner

I hope you're well and safe!

Strange!

Did it work without issues previously?

Try the following, and if it still doesn’t work, and If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

• Try another browser
• Try the browser in incognito/private mode
• Try on another computer

Did any of those options work/help?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Andrée Starå

Hi @Pamela Wagner

I hope you're well and safe!

Strange!

Did it work without issues previously?

Try the following, and if it still doesn’t work, and If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

• Try another browser
• Try the browser in incognito/private mode
• Try on another computer

Did any of those options work/help?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Pamela Wagner

Thanks Andree, I will try those suggestions the next time this happens as it's intermittent and of course started working aftet

Vendor Mgmt.

https://community.smartsheet.com/discussion/81276/why-cant-i-attach-a-document

I have been experiencing this issue today as well. I attempt to attach a PDF or drag it into the row upload attachment section and it doesn't work. Any other suggestions?

Pamela Wagner

I think I get best results when I clear my cache. It's still intermittent tho.