Ticket Tracker | Escalation steps after x days | days vs workdays
hope you can help me again with this issue?
We build another ticket system f.e. for new letters coming from various authorities. Depending on importance we want to escalate the working process and send reminders to supervisors f.e. after 2/7/14 days
But we need to set working day instead of normal day into the automation.
Example: If somebody submits the form on Friday the escalation would be on a Sunday-
Is it possible to tell Smartsheet it shall be the next working day not day ?