Dashboard access error

Hello everybody, I recently came back to work after summer shutdown and yesterday I noticed that I was not able to access any of my dashboards. I thought it was a temporary problem, but today I still get the error message attached (suggesting me to log off and back in, which didn't solve the issue), and I checked with my colleagues: it seems that this access problem is impacting only our licensed users (myself included). Any clue on how to solve this? I've also forwarded a support request to Smartsheet Help Center but I think that will take some time.

Roberto


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Best Answer

  • Roberto Ferrari
    Answer ✓

    It seems that the firewall currently active for me and some colleagues with a specific "privacy level" went in conflict with Smartsheet's dashboard loading, resulting in the inability to access the dedicated web pages. The issue seems now solved, thanks for the support.

    Cheers,

    Roberto

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