Dashboard access error

Hello everybody, I recently came back to work after summer shutdown and yesterday I noticed that I was not able to access any of my dashboards. I thought it was a temporary problem, but today I still get the error message attached (suggesting me to log off and back in, which didn't solve the issue), and I checked with my colleagues: it seems that this access problem is impacting only our licensed users (myself included). Any clue on how to solve this? I've also forwarded a support request to Smartsheet Help Center but I think that will take some time.



Best Answer

  • Roberto Ferrari
    Answer ✓

    It seems that the firewall currently active for me and some colleagues with a specific "privacy level" went in conflict with Smartsheet's dashboard loading, resulting in the inability to access the dedicated web pages. The issue seems now solved, thanks for the support.