Data Shuttle - Not Mapped , unable to Map - Please select a Source in order to see dropdown options


I am using Data Shuttle to upload a file from OneDrive (attached) and go through all the steps to replace the content in a Sheet in SmartSheet, I get to the point of Mapping but for some reason it does not want to map.

Any Idea?

Best Answer

  • Genevieve P.
    Genevieve P. Employee Admin
    Answer ✓

    Hi @PhilipG

    I was able to map this file successfully; is it possible that the file is stored in a shared OneDrive, instead of in a private Drive? Currently Data Shuttle supports uploads to Smartsheet from shared Box drives, but does not support shared drives for Google Drive or OneDrive (see: About Data Shuttle).

    If this isn't the case, I have sometimes had it happen where the file needs an extra minute or two to load on that very first page, in order to be recognized later (for example when my internet is being a bit slow). I would recommend starting from scratch again, but waiting a few extra minutes after you select the file to move on to your next pages. You may also want to try setting up the workflow in another Browser.

    Let me know if any of this has helped!