Tracking "Time at Current Stage"

Hi Guys

I have a question regards tracking comments/ current stage of ticket items

We have an export that is added via the Data Uploader which contains "Last Week" & "This Week" fields. We are hoping to expand the range by which we can track how long an item has been at a certain stage.

The idea is we add the file via the uploader and move every item one to the left to allow to provide an update for "This Week")

I am just wondering is there an easy way to count how long an item has been stuck at a stage? Is it just a case of doing a big nested IF AND formula, or can anyone think of a quicker way?

Thanks!

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Andrée Starå

Hi @jg124

I hope you're well and safe!

You could use the Record a date feature and multiple so-called helper columns to register it and see and calculate the difference.

Make sense?

Would that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

jg124

Hey @Andrée Starå 😁

I'm not too familiar with the Record a Date feature, could you please elaborate? Is this a new(ish) feature? Have not come across it yet!

Thanks

Andrée Starå

@jg124

Happy to help!

More info.

https://help.smartsheet.com/articles/2481986-set-the-current-date-with-record-a-date-action

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

jg124

Hey @Andrée Starå

Just had a look, don't think that will work as it is just recording dates (but can think of other use cases where I will be using that 😁)

I'm looking to count where string items highlighted orange are consecutive and = to "This Week" column on my sheet.

For example, if the W39 = W40 & W40 = LastWeek & LastWeek = ThisWeek, The "Time at current stage" would = 3 (Has been stuck at that stage for 3 weeks)

Is there a quicker formula you can think of rather than a big NESTED IF & AND formula? (As this will have to be updated on a weekly basis due to how this has been set up originally)

Thanks!

Andrée Starå

@jg124

You're more than welcome!

Please have a look at my post below with a method I developed where you can store/lock the time.

More info:

https://community.smartsheet.com/discussion/68589/lock-or-store-date-value-solution-without-using-zapier

Would that work/help?

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