Favorites disappeared.

ericawk

Hello. My team noticed today that the Favorites in the left size panel still displays, but the icon only to the left of the name. The Names of each Favorite is not rendering unless you hover over it. Did Smartsheet change something, or is this just a bug?

Genevieve P.

Hi @ericawk, @Danny Evans, and @masteig

This issue should now be resolved! If you're still experiencing unexpected behaviour, please reach out to the Support team.

Cheers,

Genevieve

ericawk

Example screenshot.

Andrée Starå

Hi @ericawk

I hope you're well and safe!

There' a known issue at the moment.

Mor info.

https://community.smartsheet.com/discussion/comment/304319#Comment_304319

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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ericawk

Thank you @Andrée Starå

Andrée Starå

@ericawk

Happy to help!

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

bvick

Danny Evans

Following this thread to see updates.

masteig

Following this thread for updates, i have this issue too.

Genevieve P.

Hi @ericawk, @Danny Evans, and @masteig

This issue should now be resolved! If you're still experiencing unexpected behaviour, please reach out to the Support team.

Cheers,

Genevieve

Kelly Moore

Hey @Genevieve P.

Did the fix in August remove the ability to save any workspace to Favorites? I tried a non-custom workspace today and I no longer have the option to save a workspace as a Favorite. In the past (and it has been quite awhile since I did this) I could right click on the name of a workspace and have the option to Save to Favorites from the menu. I don't see the "Save to Favorites" menu option from any object any longer. Is there a new method?

Thanks!

Kelly

Genevieve P.

Hey @Kelly Moore!

There are two ways that you can mark a Workspace as a favourite:

On the web application, click on the general Workspaces parent level to see all of your Workspaces in a list. From here you can click a star to create a favourite:

You can also create a favourite from the Smartsheet Mobile App (e.g. on your phone) by clicking the three dots next to a Workspace name. This will then show up on your web version, as well!

Cheers,

Genevieve