Invalid Workflow - All recipients have unsubscribed...
For the second time I've received an invalid workflow email and it indicates that I have unsubscribed from the workflow. The first time, I thought I might have accidentally clicked the unsubcribe link at the bottom of the email notification, but it happening for a second time on the same workflow (when it hasn't happened on any other workflow) seems like there is an issue. Anyone else having this problem? Is there something I can do to prevent this? I don't want to have to copy this workflow and re-establish it every week or two. Thanks!
*FYI - there is another condition path on this workflow and the other recipient is still valid, so it's just my account affected.
*Note that I also checked my notification settings and I'm subscribed to everything.
Best Answer
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Glad to hear it, and we're all good over here as well.
Strange!
I had a similar case yesterday, and we solved it by changing the setting (it wasn't enabled) and then resetting the Workflow to get it running again.
Also, try to make a copy of the Workflow to see if that works.
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
Answers
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I hope you're well and safe!
Did you also ensure that you've checked the Sheet Change Notification Settings box to Include my changes in sheet notifications in your Personal Settings (circle/profile in the lower-left corner).
I hope that helps!
Be safe and have a fantastic weekend!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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All is good over here! Hope you and yours are keeping safe and healthy as well.
I double checked and yes, that box is checked.
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Glad to hear it, and we're all good over here as well.
Strange!
I had a similar case yesterday, and we solved it by changing the setting (it wasn't enabled) and then resetting the Workflow to get it running again.
Also, try to make a copy of the Workflow to see if that works.
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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I created a duplicate of the workflow last time it happened, and it worked for a few days and then stopped again. I created another duplicate today. I'll try creating one from scratch if it happens again.
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Making a copy of the workflow seemed to solve it. Thanks @Andrée Starå
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SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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