Unsupported Browser Error (trying to add Smartsheet as a data source)

09/17/21
Answered - Pending Review

I am trying to add Smartsheet as an external data source. ... After selecting Smartsheet as a data source, it prompts me to login in to Smartsheet (see screenshot below). ...


When I click 'Sign in', I get an error message from Smartsheet that 'Your browser is not supported' (see screenshot below).

Chrome is my default browser (which is supported in Smartsheet) and it is updated. It appears that Power BI is being identified as an unsupported browser when trying to connect to Smartsheet? Is there a way to fix this issue?

Answers

  • Jason DuryeaJason Duryea ✭✭✭✭✭

    Haven’t used Power BI before, but we connect to Smartsheet using the Live Data Connector with an ODBC connection setup on the server. How are you connecting to SS with Power BI?

  • Hey @Jimbo0001

    If possible, would you be able to raise a Support Case for this here? https://help.smartsheet.com/contact

    Additionally, for the Support Team, please can you generate a .HAR file from within that Window? I'm sure the Shortcut is Ctrl + Shift + i

    The .HAR file would be greatly appreciate for assisting in identifying the traffic between Smartsheet and Power Bi

    Regards

    Sean

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