HELP Needed! Dashboard not printing

Ev Morris · 10/01/21

Hi All,

My dashboards are not printing to pdf in total. It is only printing 1 out of 10 pages but is also including scroll bars to the right and at the bottom of the page.

I have tried, Chrome, Edge, a different laptop, a different colleague, and it's still the same.

I have attached a pic (document content deleted) showing the print preview and print settings.

Would anyone know what's happening please???

Genevieve P. · 10/01/21

Hi @Evelyn Morris, @Caroline, and @Leann Gibson,

Great news! Our team was already able to implement a fix for this issue! Please refresh your browser and then try to print your Dashboards again.

Cheers,

Genevieve

Caroline England · 10/01/21

Hi Evelyn,

I am experiencing the same issues so am interested if anyone can can advise on what has changed and if there is a way to fix this.

Thanks

Leann Gibson · 10/01/21

My dashboard has a lot of data on it, it runs about 3 pages. When I print, I only get the first page. Any recommendations?

Genevieve P. · 10/01/21

Hi @Evelyn Morris, @Caroline, and @Leann Gibson

Thank you for bringing this to our attention! I am able to replicate what you're seeing and I have reported this issue to our Support team. I'll follow-up on this post once I have more information for you.

Cheers,

Genevieve

Genevieve P. · 10/01/21

Hi @Evelyn Morris, @Caroline, and @Leann Gibson,

Great news! Our team was already able to implement a fix for this issue! Please refresh your browser and then try to print your Dashboards again.

Cheers,

Genevieve

Ev Morris · 10/04/21

Thanks Genevieve, this is working now!

SabP · 10/08/21

Hi there,

I am having the same problem - I am not able to print all pages of my dashboards to PDF, just showing the first page with all the scroll bars. What is the advice to resolve this please?

Thanks

Coni · 10/08/21

Hi the same issue is happening to me, can I please be advised how to fix this asap.

Paul Marshall · 10/08/21

I am having the same problem - I am not able to print all pages of my dashboards to PDF, just showing the first page with all the scroll bars. What is the advice to resolve this please?

If I'm on 'page 2' I can print page two only - still showing scroll bars.

I'm tried on Chrome and Edge - but no luck.

Please advise as I need to produce this PDF output from the Dashboard, thank you.

Caroline England · 10/08/21

I am still experiencing the same issue I raised a week ago, despite a fix apparently being in place. I have tried refreshing my browser (multiple times) and closing and reloading the dashboard but still no luck.

Problem still seems to be there so please can your support team again into this issue.

Thank you

Smartsheet8 · 10/08/21

I have the same issue!!!! Help!!!! I had to present to my board of directors using screen shots which we all know is terrible. Please fix this!

Tom Bentz · 10/08/21

Same issue here. When attempting to print a dashboard, only the first page is added to the PDF. Does not happen with sheets or reports, only dashboards. Using google Chrome.

When using Firefox, I get the entire document but without the options to print in color etc. Jumps directly to Windows PDF print dialog. No ability to set smartsheet print options presented

[Deleted User] · 10/08/21

@SabP @Coni @Paul Marshall @Caroline England @Smartsheet8 @Tom Bentz Thank you very much for flagging this issue! Our product team is looking into this now. CC: @Kyle Gostinger

Kyle Gostinger · 10/08/21

@Tom Bentz @Caroline England @Paul Marshall @Coni @SabP @Smartsheet8 Hello everyone! Thank you for your reports. We've released a fix for this issue just now. Please refresh your browsers and try to print again to resolve.