HELP Needed! Dashboard not printing

Hi All,

My dashboards are not printing to pdf in total. It is only printing 1 out of 10 pages but is also including scroll bars to the right and at the bottom of the page.

I have tried, Chrome, Edge, a different laptop, a different colleague, and it's still the same.

I have attached a pic (document content deleted) showing the print preview and print settings.

Would anyone know what's happening please???


Best Answer

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Answers

  • Hi Evelyn,

    I am experiencing the same issues so am interested if anyone can can advise on what has changed and if there is a way to fix this.

    Thanks

  • Leann Gibson
    Leann Gibson ✭✭✭✭✭✭

    My dashboard has a lot of data on it, it runs about 3 pages. When I print, I only get the first page. Any recommendations?

  • Genevieve P.
    Genevieve P. Employee Admin

    Hi @Evelyn Morris, @Caroline, and @Leann Gibson

    Thank you for bringing this to our attention! I am able to replicate what you're seeing and I have reported this issue to our Support team. I'll follow-up on this post once I have more information for you.

    Cheers,

    Genevieve

  • Genevieve P.
    Genevieve P. Employee Admin
    Answer ✓

    Hi @Evelyn Morris@Caroline, and @Leann Gibson,

    Great news! Our team was already able to implement a fix for this issue! Please refresh your browser and then try to print your Dashboards again.

    Cheers,

    Genevieve

  • Thanks Genevieve, this is working now!

  • Hi there,

    I am having the same problem - I am not able to print all pages of my dashboards to PDF, just showing the first page with all the scroll bars. What is the advice to resolve this please?

    Thanks

  • Hi the same issue is happening to me, can I please be advised how to fix this asap.

  • I am having the same problem - I am not able to print all pages of my dashboards to PDF, just showing the first page with all the scroll bars. What is the advice to resolve this please?

    If I'm on 'page 2' I can print page two only - still showing scroll bars.

    I'm tried on Chrome and Edge - but no luck.

    Please advise as I need to produce this PDF output from the Dashboard, thank you.

  • I am still experiencing the same issue I raised a week ago, despite a fix apparently being in place. I have tried refreshing my browser (multiple times) and closing and reloading the dashboard but still no luck.

    Problem still seems to be there so please can your support team again into this issue.

    Thank you

  • I have the same issue!!!! Help!!!! I had to present to my board of directors using screen shots which we all know is terrible. Please fix this!

  • Tom Bentz
    Tom Bentz
    edited 10/08/21

    Same issue here. When attempting to print a dashboard, only the first page is added to the PDF. Does not happen with sheets or reports, only dashboards. Using google Chrome.


    When using Firefox, I get the entire document but without the options to print in color etc. Jumps directly to Windows PDF print dialog. No ability to set smartsheet print options presented

  • [Deleted User]
    [Deleted User] Employee Admin

    @SabP @Coni @Paul Marshall @Caroline England @Smartsheet8 @Tom Bentz Thank you very much for flagging this issue! Our product team is looking into this now. CC: @Kyle Gostinger

  • @Tom Bentz @Caroline England @Paul Marshall @Coni @SabP @Smartsheet8 Hello everyone! Thank you for your reports. We've released a fix for this issue just now. Please refresh your browsers and try to print again to resolve.

  • @Kyle Gostinger Perfect, re-tested and all looks good. Thank you.

  • Vikas
    Vikas
    edited 03/07/22

    Hi, I 'm having same issue. Can print to pdf only the first page. Can it be fixed please. dashboard ID is 2058697481447300.

    https://app.smartsheet.com/dashboards/x7GcgRvCwqMJXWWrRGQXpJG45x654w2hww99Pg41