Data Shuttle Offload Error

10/08/21
Accepted

Hello! Hope everyone is safe and sound. Since yesterday, I´ve been having troubles with my offload workflows, all of the 23 offloads (except 1) have been failing to run and reports this error: "Workflow Execute: A required header was missing or invalid: Content-Length"

I´ve been trying to figure out the reason by deleting and starting again the workflows, but nothing, I´ve changed the source or the target and for most of the cases it gave the same error. I am going to show a printscreen of the message as an example:

By the other hand, there is one offload tha seems to never fail, and there is another one that fails two or three times, then run succesfully, and then starts failing again and so on:

I´m truly baffled about this because it seems so random for me, but I´m sure that is because I still don´t understand the reason.

Thank you.

Best Answers

  • Genevieve P.Genevieve P. admin
    Accepted Answer

    Hi all,

    (@Fer, @Justin Everly, @Stacie Karkhoff)

    Thank you for reporting this issue and for those of you who contacted our Support team! I've confirmed with them that this is a known issue that our engineering team is now currently investigating.

    Our testing has found that the error only seems to occur when generating .csv files. In the meantime, try setting your workflows to generate an .xlsx file instead of a .csv file. If needed, you can download the .xlsx file and convert it to a .csv through Excel > Save As.

    Thanks again!

    Genevieve

  • Genevieve P.Genevieve P. admin
    Accepted Answer

    Hi @Fer@Justin Everly@Stacie Karkhoff

    We were able to identify the cause of this issue and implement a fix, today! If you're still receiving an error, please continue to work with Support on this.

    Thanks,

    Genevieve

Answers

  • Stacie KarkhoffStacie Karkhoff ✭✭✭✭

    @Fer I'm having the same issue today (10/8/21). I even deleted the workflow and re-added it. Maybe a bug?

  • When you re-added the workflow, did it run succesfully or it kept throwing the same error?

    Yeah I´ve been considering that it is some kind of bug, maybe because yesterday (10/7/21) https://status.smartsheet.com/ reported to be working in some stuff related to the workflows. So maybe that had some influence 😅

  • Justin EverlyJustin Everly ✭✭✭✭✭

    Hello Fer,

    My offload is doing the same after 400+ successful offloads. Seems an update caused the issue seeing others experienced the issue starting around 10/8 as well.


    I rebuilt my offload and get the same error.

    Offload - extract csv attach to sheet - no filters applied (straightforward extract)

  • Hello @Justin Everly wow...well then I guess that all we can do now is wait for Smartsheet to fix this bug...and hopefully for this week 😅

    Thank you for the feedback.

  • Genevieve P.Genevieve P. admin
    Accepted Answer

    Hi all,

    (@Fer, @Justin Everly, @Stacie Karkhoff)

    Thank you for reporting this issue and for those of you who contacted our Support team! I've confirmed with them that this is a known issue that our engineering team is now currently investigating.

    Our testing has found that the error only seems to occur when generating .csv files. In the meantime, try setting your workflows to generate an .xlsx file instead of a .csv file. If needed, you can download the .xlsx file and convert it to a .csv through Excel > Save As.

    Thanks again!

    Genevieve

  • Genevieve P.Genevieve P. admin
    Accepted Answer

    Hi @Fer@Justin Everly@Stacie Karkhoff

    We were able to identify the cause of this issue and implement a fix, today! If you're still receiving an error, please continue to work with Support on this.

    Thanks,

    Genevieve

  • Hi @Genevieve P. thank you so much, yes, all my Offload Worlkflows are now running fine.

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