Does anyone else have trouble with attachments missing from email notifications within a workflow?

10/15/21
Answered - Pending Review

We use smartsheet for electronic applications. Once a new application is submitted, we generate documents, and check a box which triggers our workflow. It is supposed to include attachments, but sometimes it is missing. Does anyone happen to have a solution for this?

Tags:

Answers

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi @Gabes2021

    I hope you're well and safe!

    It depends on the workflow, triggers, and more.

    Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, [email protected])

    I hope that helps!

    Be safe and have a fantastic week!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

Sign In or Register to comment.