Does anyone else have trouble with attachments missing from email notifications within a workflow?

Gabes2021

We use smartsheet for electronic applications. Once a new application is submitted, we generate documents, and check a box which triggers our workflow. It is supposed to include attachments, but sometimes it is missing. Does anyone happen to have a solution for this?

Andrée Starå

Hi @Gabes2021

I hope you're well and safe!

It depends on the workflow, triggers, and more.

Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!