Customized button text not reflecting on approval workflow



When we customize the button text under 'Approval Workflow' it still shows default values i.e. 'Approve' and 'Decline'.

Is there any workaround available.

Best Answer


  • Lauren KleitzLauren Kleitz ✭✭✭✭✭

    I am also having this issue today for the first time - with workflows and custom buttons that have been working as programmed for over a year now. Is there a fix?

  • This happened to all of out approval workflows when Smartsheet was having the major problem on 11/4 but resolved itself when Smartsheet fixed the issue.

    We noticed yesterday that this is happening again but all systems are operational on

    Smartsheet - please let us know whats going on! My clients are so confused... I was not using the buttons for approvals and denials, I was using them to drive other workflows with custom options. All of my sheets are currently broken and I have over 50 emails from my clients trying to figure out what is going on since all the workflows no longer make sense.

  • Hi @Emily Rodgers, @Prasad Kanse, and @Lauren Kleitz

    Thank you for bringing this to our attention! I'm able to replicate what you're seeing - Approval Requests are not currently honouring the custom button text set in the workflow.

    Our Support team is investigating this and I'll follow-up with you when I have more information.



  • @Genevieve P. this problem is still happening... any update on when it will be fixed?

  • Hi @Emily Rodgers

    I don't have an ETA for when this may be resolved, but our team is actively investigating the cause. I'll tag you in a reply on this post once a fix has been implemented.



  • Prasad KansePrasad Kanse ✭✭✭✭✭

    @Genevieve P. - Thank you for sharing the update on this. Please keep all of us posted about resolution. We have some projects which are dependant on this feature.

  • Genevieve P.Genevieve P. admin
    Accepted Answer

    Hi all (@Prasad Kanse, @Lauren Kleitz, @Emily Rodgers)

    We implemented a fix over the weekend, you should see the Approval Requests coming through with custom text now! Thanks again for reporting this issue.



  • Prasad KansePrasad Kanse ✭✭✭✭✭

    @Genevieve P. - Thank you so much for you and Smartsheet team to fix this issue in short timespan. It's working fine now.

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