Why is my Download Files link grayed out?

Steve Krutsch

I am trying to download multiple files from a smartsheet into a zip file but when I go to click download files the link is grayed out and I cannot click on it. Any ideas why that would be? I own the sheet so it shouldnt be permissions based.

Thanks!

Andrée Starå

Hi @Steve Krutsch

I hope you're well and safe!

There's an issue with AWS now, so it could be because of that. When did you first notice it?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Steve Krutsch

It's still not working. Can't figure it out. Had to download them one by one to meet a deadline