Restore Deleted Attachments

Peter Graham

Hello

We have a transaction sheet logging Purchase Orders and then attaching Invoices when received. The sheet is approx 750 rows with 80-90% of them having invoices?

A junior in the office has managed to delete all the attachments in one go (600+) and we are struggling to find obvious way to recover them.

My colleague (account owner) gets back up emails every week however this sheet was saved in a 'Workspace' and research suggests the back-up email is only for his personal sheets and not the worksheets? If we can recover in Back up email, can someone provide instruction on how to use the back up email for 1x sheet only?

Please, any help is much appreciated otherwise the junior is spending the next year have to search through and find all the invoices in emails!! Poor kid!

Thank you in advance

Devin Lee

@Peter Graham

If the sheet is backed up you access it though the browse option. Right-click on the sheet and select Request Backup. Then a window will open up and select View Recent Backups. Moving forward I would suggest putting sheets into a Workspace and using the Schedule Reoccurring Backup feature which is currently only available for Workspaces.

Heath Hilton

Peter Graham,

This is a slight bit different but may help guide you in the right direction.

https://community.smartsheet.com/discussion/70186/deleted-a-workspace-and-cannot-undelete-it

Peter Graham

Thanks Heath. I have looked here however the attachments don't appear in deleted items and on activity log all the attachments are greyed out - see attached

Screenshot 2022-01-05 at 17.24.41.png

Devin Lee

@Peter Graham

If the sheet is backed up you access it though the browse option. Right-click on the sheet and select Request Backup. Then a window will open up and select View Recent Backups. Moving forward I would suggest putting sheets into a Workspace and using the Schedule Reoccurring Backup feature which is currently only available for Workspaces.

Andrée Starå

Hi @Peter Graham

I hope you're well and safe!

To add to Heath's excellent advice/answer.

Your best bet If you haven't already, I recommend reaching out to the Smartsheet Support Team.

Let us know how it goes!

I hope that helps!

Have a fantastic week & Happy New Year!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Peter Graham

@Devin Lee thank you for this learning unfortunately I now realise that I have never backed up the sheet! So have back up created of sheet with no attachments. Thank you again for the learning

@Andrée Starå Thank you also for offering guidance. I have sent request to Support. Do you know how long it normally takes to respond? Just need to schedule work around the response i.e. don't want to keep adding to it if SMartsheet can reinstall.

If anyone has other option let me know other wise we will wait for Smartsheet.

Peter

Andrée Starå

@Peter Graham

Happy to help!

Unfortunately, I don't know how long it will take for the Support team to get back to you. Depending on your account, you might have the option to call them as well. If you have that option, I'd recommend testing that to speed things up.

I hope they can help and solve it.

✅Please support the Community by marking the post(s) that helped or answered your question or solved your problem with the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Peter Graham

@Andrée Starå How do I find out what Account we have and if the calling option?

We are a standard Business account from what I can see and don't see clear contact details to call.

What account level gets you a contact number?

Peter