Not updated Jira tickets status in Smartsheet (using Jira connector and JQL filter in Smartsheet WF)
I have a question - I use the Jira connector and use the filter in Smartsheet WF (use JQL ) to gather Jira tickets to the Smartsheet, but some tickets Statuses have not been updated in Smartsheet since changed in Jira tickets.
Tell me please what the reason can be?
P.S. In Smartsheet WF using JQL filter I'm unfiltering all tickets with status 'Done' and when the appropriate ticket become in Jira status 'Done' it does not reflect in the Smartsheet and status is not updated to 'Done'