Not seeing "Add Workflow" on the workflow page.

Missy Horan

Good Morning,

We have just set up the Connector for JIRA and I need to set up our first workflow. However, I do not see the "Add Workflow" as directed in the instructions. I am the JIRA Administrator and as such have both JIRA User and JIRA Admin Roles in my Smartsheet license. What am I missing?

TIA,

Missy

Julio S.

Hi @Missy Horan,

After logging in to your Jira Connector account and making sure to be in the Workflow Dashboard,

 

the button should appear:

 

If it's still not present, you may want to log out from all Jira Connector existing sessions and try with an alternate browser or the Incognito mode in Chrome. If the button appears while on Incognito or a different browser, you may need to clear your cache and cookies.

If the button doesn't still appear after trying the steps above, please open a ticket with the Support team using this link to troubleshoot this.

I hope this can be of help.

Cheers!

Julio

Julio S.

Hi @Missy Horan,

After logging in to your Jira Connector account and making sure to be in the Workflow Dashboard,

 

the button should appear:

 

If it's still not present, you may want to log out from all Jira Connector existing sessions and try with an alternate browser or the Incognito mode in Chrome. If the button appears while on Incognito or a different browser, you may need to clear your cache and cookies.

If the button doesn't still appear after trying the steps above, please open a ticket with the Support team using this link to troubleshoot this.

I hope this can be of help.

Cheers!

Julio

Missy Horan

That worked! Thank you