Trouble Changing permission in a sheet from Viewer to Editor

CrispyBacon

Dear all,

I have changed a collaborator in a worksheet from viewer to editor - can share. I can see this has updated as can the other contributors in the project. However the individual is not seeing the change in his system and he is still unable to edit the project worksheet.

After 2 days the SS Helpdesk has not responded and I am unclear what this issue would be? FYI I have also upgraded other collaborators with no issue at the same time. I have deleted this individual from the project and re-sent an invite with upgraded access - and even after he has accepted the new invite his access still has not changed. There are only 4 collaborators in the program (inc the collaborator with this issue) so there is no license issue.

Any advice would be welcomed - this particular collaborator is my CEO so typically a high profile issue which I need to resolve! If something is going to go wrong it is always going to be with the boss :-(.

With thanks in advance. David

Andrée Starå

Hi @CrispyBacon

I hope you're well and safe!

Which Smartsheet plan do you have?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Genevieve P.

Hi @CrispyBacon

What plan type are you on? Sharing is a bit different on a Pro Plan versus Business or Enterprise. In a Pro Plan, if your shared collaborator requires Editing permissions, they will also need to have a license on your specific plan.

Here's an article that goes through this in more detail: Sharing and widgets in the Pro plan

It sounds like your CEO may be invited into your account as an unlicensed member; I would recommend checking this account profile in User Management to make sure you provide him with a license.

Cheers,

Genevieve

CrispyBacon

Thanks for this - We are on a Pro plan and as we are all in the same business we should have the same License access. We will check his account profile. Much thanks!