Changing the From/Reply Email for Automated Notifications
I'm building a sheet that has a lot of automated notifications going out to employees in our company and potentially individuals outside of our company, and we'd like the From/Reply email address to be a generic email address of donotreply@domain.com (as an example), instead of being an individual person. The body of the email message provides information about who to contact if needed.
I've reached out to Smartsheet support for help but haven't received a response so I thought I'd try here to see if anyone has had any luck figuring this out. One thing I tested was creating a licensed Smartsheet account with the donotreply@domain.com email address, making that account the owner of the sheet and even creating the automation workflow through that account. What I'm finding is that if I make a change to data on the sheet that triggers the workflow it depends on which account is making that change on who appears as the From/Reply address. If I change data in the sheet to trigger the workflow from my own account it comes from Bethany Garcia. If I do it through the donotreply account it then comes from that address. It isn't feasible to do that ongoing though, as people with individual accounts will be making the changes, we just want those emails to all come from the donotreply account.
Any suggestions/ideas? I've also posted this as a feature enhancement, it would be great if you could administratively set an email address for all automated notifications to come from if you prefer that over a named user account.
Answers
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I submitted this same feedback about 2 years or so when Smartsheet changed up the way they did this, resulting in the mess we have now. My users have been very frustrated with it. I just had someone ask about it this past week. Again.
Best I can suggest is to put the real Reply To address in the email subject line and in the body of the message.
Regards,
Jeff Reisman
Link: Smartsheet Functions Help Pages Link: Smartsheet Formula Error Messages
If my answer helped solve your issue, please mark it as accepted so that other users can find it later. Thanks!
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I have the exact same question as Bethany.
We need the email address changed from the employee's email address to a generic address for the Agency.
How do we do this???
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I too need this. I do most of the automation in our company so every email looks like it is from me.
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My Up vote for yet another thread about this.
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Hi @Bethany Garcia @Jeff Reisman @DeniseTruman @n2stc @Paul H
I hope you're well and safe!
Here's an idea post that have already been submitted. (there are probably more)
Please add your vote(s).
I hope that helps!
Be safe, and have a fantastic weekend!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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