Not receiving Community Email Notifications

Nancy Mayberry

The email preferences for my community profile are all turned on. I don't receive any notifications when someone responds to my questions. Is there an address I should whitelist? Any other thoughts? Thank you!

Genevieve P.

Hi @Nancy Mayberry

There are two settings to make sure are turned on in your Profile under Notifications:

If you have these turned on but you don't see an email come through, check your Junk mail to see if Community emails are being filtered out.

Emails will come from noreply@mail.community.smartsheet.com

Cheers!

Genevieve

Genevieve P.

Hi @Nancy Mayberry

There are two settings to make sure are turned on in your Profile under Notifications:

If you have these turned on but you don't see an email come through, check your Junk mail to see if Community emails are being filtered out.

Emails will come from noreply@mail.community.smartsheet.com

Cheers!

Genevieve

Nancy Mayberry

Those settings were on in my Profile/Notifications.

I added the address to my safe senders list.

Thank you! Have a great day!

Genevieve P.

No problem! 🙂 I hope you have a great day as well.