DocuSign Tracking Column not updating
The tracking column on a mapping is on and is working correctly when I send/generate a document(Admin). However when another staff (Editor permission/does have a Smartsheet License) sends the tracking column is not updating---it is blank. The column properties: drop down single select (Status of DocuSign is listed) the column is locked.
I did a screen share on zoom with the individual and walked through the exact same steps as when I complete the process, but the tracking column status did not update. Then I did it and it worked. The person has the same access to the DocuSign Account as I do.
We both saved, refreshed and I went back to the sheet 30 minutes after the meeting to recheck the mapping, the DocuSign status (on DocuSign) and it is not updating on the tracking column.
Has anyone experienced this and what is the solution?