Dashboard Levels in this error when performing a Control Center global update?

DavidG_WFIACN

I get these errors, but not sure how to troubleshoot when attempting to perform a global update to a dashboard. I checked all the references in the widgets, ownership/access, etc.

Genevieve P.

Hi @DavidG_WFIACN

There's currently an issue that we're looking in to with Global Updates and Metric Widgets that source data from the Sheet Summary data.

Please adjust the dashboard template to either remove Metrics that are based on Sheet Summary fields, or pull from grid/row data instead (you could pull the Sheet Summary information into the grid with a formula, then reference that cell in the widget).

Once Sheet Summary based metric widgets have been removed / replaced, the Global Updates should run without errors!

Cheers,

Genevieve

DavidG_WFIACN

Thanks for the response. I would have to completely rework the sheet which pulls that information. That is quite a bit of work and retraining that would been needed. There are a couple of Summary fields that are manually entered plus items that come off a status report sheet that grabs the current items.

Paigebrim

Is this issue still occurring or has a fix been applied? I am also having the same issue.

JKHALID

Following up on this issue. I am also facing the same error however in my case, I am not using any metric widgets with the sheet summary as a source.

Genevieve P.

Hi @JKHALID

I checked in with Support and they let me know they've been in touch with you about these errors. You should have a detailed response in your inbox 🙂

If you still need help, please keep following-up in that ticket so they can help troubleshoot 1:1 in a private channel.

Cheers,

Genevieve

Paul Newcome

I will be reaching out to Support to open a ticket, but I am hoping someone might have some insight specifically into the one about the Dashboard Level (I don't have any metrics widgets referring to sheet summary fields). 🤞

Josh Burack

Is anyone aware of how to workaround this error? I am not planning to redesign the dashboards (which were designed by Smartsheet solution implementors btw). I am not very pleased about having to manually update 40 dashboards with my new widget.

Thanks for sharing any insights or workarounds for this issue.

kowal

Hello @Genevieve P.,

My customer during the Dashboard Global Update encounterd the same problem…. (1284) …

I did some tests removed the widgets with Sheet Summary data inside and it went without problems.

As this problem was encountered in January 2022 I just want to make sure it was not fixed by now and I shall redesign with customer the Project Dashboard or I am missing something?

Regards,

Tk

Genevieve P.

Hi @kowal

Global Updates are still unable to apply to Sheet Summary data (here's the Product Idea regarding this) which does mean that, yes, Dashboards using Sheet Summary data in Metric Widgets will be blocked when attempting a global update.

The current solution is still to move that content to a column instead, or remove out those widgets for the update.