Back up not complete

renogawj

I requested a back up of my smart sheet on the 24th. It is still pending. Who do I contact to get that back up. Smart sheets won't let me attempt another back up with that one still pending.

Andrée Starå

Hi @renogawj

I hope you're well and safe!

There seems to be an issue/delay at the moment. Both I and some of my clients had a couple of completed ones today.

If you don't see any change in the coming days, and if you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Andrée Starå

Hi @renogawj

I hope you're well and safe!

There seems to be an issue/delay at the moment. Both I and some of my clients had a couple of completed ones today.

If you don't see any change in the coming days, and if you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

erinklee

I'm experiencing the same issue! Would love to know if you've heard back from Smartsheet on a resolution.