Reports Not Able to Report - Timing Out

BESP10 ✭✭✭✭✭✭

We have a delivery driver that is supposed to report when a shipment is complete by checking the check box in a column. He can not do his work because he keeps getting a " this is taking longer than expected" and "sorry we couldnt save" . it tries for over a minute, keeps spinning and we get this issue and it won't update. We cant hold our employees accountable if the platform does not work

Does anyone

have any insight? Thank y ou