Reports Not Able to Report - Timing Out

BESP10

We have a delivery driver that is supposed to report when a shipment is complete by checking the check box in a column. He can not do his work because he keeps getting a " this is taking longer than expected" and "sorry we couldnt save" . it tries for over a minute, keeps spinning and we get this issue and it won't update. We cant hold our employees accountable if the platform does not work

Does anyone

SmartSelect_20220303-142317_Smartsheet.jpg

have any insight? Thank y ou

Andrée Starå

Hi @BESP10

I hope you're well and safe!

• Which phone does the driver use?
• Have you tested on another one?
• If that doesn't make any difference, and If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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