Requester Full Name visibility when requesting access

The concern I am trying to resolve is when we have a user trying to request access to a sheet all we see in the email alert (which goes to the owner of the sheet) only receives an email address. What I am looking for is the ability to see from this screen the users Full Name. Even if if their profile information could populate that would be great. I rather have more than not enough.

Answers

  • Genevieve P.
    Genevieve P. Employee Admin
    edited 03/11/22

    Hi @Andrew Crider

    There currently isn't a way in Smartsheet to customize the automated Sheet Request alert.

    The email of the requestor is the only element visible in the body of the email request, although the name of who the email comes from should surface the name that the user has set in their Smartsheet account... ex. "Genevieve P. Via Smartsheet" would be the "from" name in the email.

    Please let the Product team know of your feedback by filling out this form, here!

    Thanks,

    Genevieve