Smartsheet Users Access

Alice Faraone

Hello. I’m looking for the most cost-effective way to utilize Smartsheet for the following:

1 user needs to create workspace (Workspace A) and sheets

3 users need to be able to update sheets in Workspace A and create automations

2 users need to be able to update sheets in Workspace A to add rows and comments

Various other folks need to be able to view workspace and sheets.

Currently I have a Pro license, and I’m being told by Smartsheet Support that anyone else that wants to edit or update the sheet in Workspace A needs a Pro license, as well. This seems contradictory to what I’m reading online but oh well.

Smartsheet Support recommends upgrading toe a business license and then I can have as many free collaborators as I want in Workspace A and for sheets. Does this mean that I can upgrade my Pro license to a Business license to achieve what I need above?

Thank you for your insight.

Andrée Starå

Hi @Alice Faraone

I hope you're well and safe!

Are all the users part of your account/company?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Alice Faraone

If I go under Account Administration, under the Account I have 7 users, 2 have licenses.

The user I'm troubleshooting is in the list. Status = Active. He is an Admin on the sheet, but only has View access. He was a licensed user and then I removed the license. He will not need to create sheets, only edit them. Does this make sense?

Thank you for your help!

jmcclary

No answer? I have the same issues. I have volunteers that need basic functionality with but not require a full license.