Hello Community!

Got a couple of questions.

  1. I'm trying to set up an automation to send an automated message to the contact recipients on my sheet once the "assign" checkbox is checked. Is there a character limitation on the body of the message? Someone on my team indicated that the message is being cut off so I'm gathering that there must be but I was unable to confirm that in the help articles unless I was just searching the criteria incorrectly. We really can't afford to change the message so if there is a limit, any ideas on how we can send that message, maybe as an attachment?
  2. For this same sheet, we also need to utilize the approval/decline automation for the recipients to acknowledge or decline the instruction they receive in the body of the automated email sent to them. Is there a way to change the words approval and decline to something else? I felt like I heard at a webinar some time ago that we could customize how that is viewed. Maybe, I'm making this up. 🤪 If not, no worries; I can improvise.

Any help is greatly appreciated!


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