Hi all-
I'm having two possibly related issues. Our institution uses Teams extensively, so I'd like to integrate Smartsheet Dashboards and Sheets into Teams. I added users that are not part of my organization to both a Dashboard and Sheet, published the Dashboard, and gave editing access to the external users on the Sheet. I then integrated the Dashboard and Sheet in Teams. The Dashboard successfully integrated, but users are seeing an error message for the Sheet (see screenshot - Teams Error, "published item is only accessible to users in the organization"). Users do not receive this error on a browser - they are able to view and edit the Sheet like normal.
On Smartsheet, I have no option to publish the Sheet (see screenshot - File Options), so I can't update the Access Controls. I've double checked our Admin settings - Sheet Publishing is Enabled (Published sheets available to anyone with the link).
Is this an internal setting in Teams? How do I let external users directly edit the sheet in Teams?
Thank you!