Strange copy paste issue

Burgh1jc

I'm having an issue with CTRL+C / CTRL+V but only in Smartsheet.

Basically, I can copy/paste anywhere on my system but recently Smartsheet has stopped taking the CTRL+V. If I restart the app, it'll take one or maybe two, but then it continues to paste a previously copied item. The strangest part is when I go to notepad or word, the same CTRL+V is pasting exactly what I copied while Smarsheet continues to paste something I copied and pasted in it previously.

It's not a hardware issue. I don't see this anywhere but Smartsheet search. Reboots don't help. Clearing the clipboard does nothing.

This is a massive slowdown and I now have other users telling me the same thing.

Thoughts?

itsnotbroken

I have this same issue.

I have not reported it yet, but it's been at least 6 months since the first time I noticed this was happening.

Andrée Starå

Hi @Burgh1jc & @itsnotbroken

I hope you're well and safe!

If you haven’t already, I recommend reaching out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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tcal780

I and others in my organization have experienced the same issue.

mmark

Same issue for me… copy and paste has been weirdly buggy for me with SmartSheet. I generally find that I have to command+c multiple times to get Smartsheet to copy something to the clipboard. I've never experienced this issue with another app/web app.

Has SmartSheet acknowledged this bug? Is there any reliable workaround?