Smartsheet Jira Connector: Invalid response from JIRA. statusCode: 500, reasonPhrase: Internal serve

Ankita Taneja

Ive been getting "Invalid response from JIRA. statusCode: 500, reasonPhrase: Internal server error" on a lot of rows for a smartsheet synced with my Jira board using connectors.. Im unable to find root cause for this. Please can you provide guidance?

Genevieve P.

Hi @Ankita Taneja

I've seen this 500 error code before for three possible reasons:

• A Duplicate key error
• The Session has expired
• Calculated Jira fields are mapped bidirectionally

If it's a Duplicate key error, here's the JIRA documentation on this.

I would also try mapping fields one at a time to confirm if a single field is causing issues, and check to see if any fields are calculated fields in Jira. 

If none of this has helped, I would recommend troubleshooting this directly with Smartsheet Support as you'll be able to provide them with a Work Execution file which will help identify the root cause of this specific error.

Cheers,

Genevieve