Smartsheet Jira Connector: Invalid response from JIRA. statusCode: 500, reasonPhrase: Internal serve

Ive been getting "Invalid response from JIRA. statusCode: 500, reasonPhrase: Internal server error" on a lot of rows for a smartsheet synced with my Jira board using connectors.. Im unable to find root cause for this. Please can you provide guidance?

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Answers

  • Genevieve P.
    Genevieve P. Employee Admin

    Hi @Ankita Taneja

    I've seen this 500 error code before for three possible reasons:

    • A Duplicate key error
    • The Session has expired
    • Calculated Jira fields are mapped bidirectionally

    If it's a Duplicate key error, here's the JIRA documentation on this.

    I would also try mapping fields one at a time to confirm if a single field is causing issues, and check to see if any fields are calculated fields in Jira. 

    If none of this has helped, I would recommend troubleshooting this directly with Smartsheet Support as you'll be able to provide them with a Work Execution file which will help identify the root cause of this specific error.

    Cheers,

    Genevieve