Time entry form

Leslie F

Hello, we have a sheet for our trades to track their time. We have one user who can't enter time in half hour increments when filling out the form. He seems to be the only one with this issue, everyone else can enter in 0.5 increments. We have it set as a text/number for the column type and display as a single line text box and the validation as number only, but the guys are able to manually type in if they need to put in time that is say 5.5 or 0.5.

Andrée Starå

Hi @Leslie F

I hope you're well and safe!

Do they all use the same form? Any difference in the devices they use to fill it in?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Leslie F

Hi Andree! Thanks for your suggestion! Our guys do use different devices, but this particular guy just enters his time on a desktop computer and I have tested it on the web version and it allows others to enter the 0.5 increments.

Andrée Starå

@Leslie F

Happy to help!

Strange!

Try these troubleshooting steps.

• Log out / in again
• Try a different browser
• Try the browsers in Private/Incognito mode

If the steps above don't solve it, and if you haven't already, I recommend that you reach out to the Smartsheet Support Team and provide the results of the troubleshooting steps above.

Did that work/help?

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Leslie F

Turns out he was using Microsoft Edge and that is why it wasn't working for him!

Thank you again for the suggestion Andree!!!

Andrée Starå

@Leslie F

Excellent! Glad you figured out the issue!

You're more than welcome!

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