Form Issue Connecting With Sheet.

BowlingCoach

My Smartsheet has been up and running for about 6 months. All functions seem to work properly.

Last Friday my form submissions stopped appearing on my sheets.

What could be the cause of this issue.

Genevieve P.

Hi @BowlingCoach

There are a couple of things we can check! The first is to see how many rows this sheet currently has. Is there any possibility you're getting close to the sheet limits? (See: System requirements and guidelines for using Smartsheet)

The next thing to check is to see if the rows are being entered further down in the sheet than expected. This can happen if a number of rows are "cleared" out of content but not actually deleted from the sheet. The row looks blank but the cell history means that these rows aren't "new", so new rows submitted from a Form need to go beneath them into actual new rows. Scroll to the bottom of the sheet to see if that may have happened. (See: Specify where new submissions should appear on the sheet)

The last thing I would look for is to see if there are any workflows on your sheet moving newly submitted rows somewhere else. (E.g Automatically move or copy rows between sheets)

If none of this has helped, please reach out to Smartsheet Support with a copy of your form, a screen capture of the sheet (and the sheet URL/unique name) and all the troubleshooting steps you tried.

Thanks!

Genevieve