Anyone else having issues logging in? I am getting Unknown or Unusable Identity Provider

Leann Gibson · 08/09/22

Unknown or Unusable Identity Provider

The identity provider supplying your login credentials is not authorized for use with this service or does not support the necessary capabilities.

To report this problem, please contact the site administrator at https://www.smartsheet.com/gethelp.

Please include the following error message in any email:

Identity provider lookup failed at (https://sso.smartsheet.com/Shibboleth.sso/Login)

EntityID: exk3yno993OTc9Gta0x7

opensaml::saml2md::MetadataException: Unable to locate metadata for identity provider (exk3yno993OTc9Gta0x7)

Tyler Solberg · 08/09/22

Hi @Andrée Starå,

The status page was just updated regarding the issue. We are able to login now!

Thanks,

Tyler

Andrée Starå · 08/09/22

@Tyler Solberg

Excellent

Happy to help!

Tyler Solberg · 08/09/22

We are also receiving the same error. Just started this morning from what we can tell.

Andrée Starå · 08/09/22

Hi @Leann Gibson & @Tyler Solberg

I hope you're well and safe!

I haven't heard anything from my clients about any issues yet.

If you haven't already, I recommend reaching out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Tyler Solberg · 08/09/22