Form submission disappearing

Help! I have a form with disappearing submissions. The don't show up in my output spreadsheet but the submitter has a confirmation email that the form has indeed been submitted.

I checked the Activity Log and see no record of the submission.

There are no workflows that should interfere with submission.

I did notice that both of these forms were incomplete. Is there a separate place where an incomplete form could populate?

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Accepted answers

Paul Newcome

Have you scrolled all the way to the bottom of the sheet to see if they are there?

Also verify that the user is submitting the correct form attached to the sheet you are looking at.

All comments

Paul Newcome

Have you scrolled all the way to the bottom of the sheet to see if they are there?

Also verify that the user is submitting the correct form attached to the sheet you are looking at.

Andrée Starå

Hi @Julie Scales

I hope you're well and safe!

Have you looked at the bottom of the sheet and Activity Log for clues?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Julie Scales

@Paul Newcome - it was actually a previous version of the form that they were submitting to. Now to get access to that form!

Paul Newcome

Glad you were able to get it figured out!

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