automatic work flows

TenAra

Hello,

I have a sheet which collects the information of users that register trough forms. When they finish the form their email is also added to the line looking at another sheet. The sheet also has a verification box.

A user with acces to the sheet enters the sheet and tick the correspondent boxes. I have an automatic work flow so that when a line is modified (trigger), if the box is ticked (condition) an email (with a prewritten message) is send to the email in the corresponding line (action - alert someone). This has worked fine for months but, I do not know why, since last week, some of the people stopped receiving the emails.

Has anything changed in the automatic workflow or does anyone know why this may be? Thank you in advance.

Kind Regards,

Jose

Amit Wadhwani

Hi @TenAra

If you are certain that nothing has changed on the automation conditions, there is a possibility that those people have unsubscribed from the workflow. You can delete the workflow and create a new one. This should resolve the problem.

I hope this helps!

Best Regards

Amit Wadhwani, Smartsheet CoE, Ignatiuz Software, Exton, PA

https://www.linkedin.com/in/amitinddr/

Andrée Starå

Hi @TenAra @Julieann

I hope you're well and safe!

To add to Amit's excellent advice/answer.

I'd recommend copying the workflow and then deactivating or deleting the old one. (you don't need to recreate it)

Did that work/help?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

TenAra

Great, I will try that and hopefully next time we need to complete the process it will reach everyone! Thank you @Andrée Starå @Amit Wadhwani! I will keep you updated 😀

Andrée Starå

@TenAra

Excellent!

Happy to help!

✅Please support the Community by marking the post(s) that helped or answered your question or solved your problem with the accepted answer/helpful, Insightful/Vote Up/Awesome. It will make it easier for others to find a solution or help to answer!