automatic work flows

edited 08/19/22 in Smartsheet Basics


I have a sheet which collects the information of users that register trough forms. When they finish the form their email is also added to the line looking at another sheet. The sheet also has a verification box.

A user with acces to the sheet enters the sheet and tick the correspondent boxes. I have an automatic work flow so that when a line is modified (trigger), if the box is ticked (condition) an email (with a prewritten message) is send to the email in the corresponding line (action - alert someone). This has worked fine for months but, I do not know why, since last week, some of the people stopped receiving the emails.

Has anything changed in the automatic workflow or does anyone know why this may be? Thank you in advance.

Kind Regards,