Multi-factor Authentication
Comments
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Please enable MFA for Business plans.
Most products nowadays offer MFA as standard - even to small businesses…. and its expected for general security compliance. (in Australia, it's mandatory for basic Essential 8 compliance….)
Smartsheet is trying to force us to upgrade and incur significantly higher costs for a feature that should be standard. This increased cost is not feasible for small businesses.
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It would be helpful if more detail (especially a target timeline) could be provided for the MFA component of the passwordless login. Additionally, a support agent recently told me this is not planned for the desktop app. I would like for the MFA to be part of the desktop app authentication flow as well.
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Please offer the option of using an authenticator app (or text message) base MFA
Email-base (TOTP) authentication is horrible for productivity. When someone is trying to get work done, and is FORCED to switch their attention to their email to go get a password… it's bad. I personally have been 'derailed' multiple times by going to get my password in email, and getting distracted by OTHER emails. Argh. Please don't get rid of password sign-in and force people to use TOTP, with no other options.
