Form fills not going through

Justin Ramos

Hey Smartsheet community, I am having a weird issue I've never had before. My forms are not working for a key sheet I need to be functional for my organization and has been functional for about a year now. Has anyone had this issue? I'm hoping it's just a glitch but I even recreated a form and it still doesn't send anything through when filled out.

Andrée Starå

Hi @Justin Ramos

I hope you're well and safe!

Have you checked the Activity Log for clues?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Justin Ramos

@Andrée Starå when I check the activity log it doesn’t have any activity when I do a test to submit the form. Even when I recreated the form and opened it from the sheet it and submit, it doesn’t do anything as if it’s not connected. I don’t know if it’s a Smartsheet IT issue or what but I’m not sure how to address this to my employees who have been wondering why it’s not working

Andrée Starå

@Justin Ramos

Somebody else had a similar issue, so it could be a Smartsheet Issue.

If you haven't already, I recommend reaching out to the Smartsheet Support Team.