Outlook email automation for IT Ticketing
Hi,
I have been trying to automate our IT ticketing system using Smartsheet. Currently we are creating tickets manually/using the smartsheet form but I want to know if we can capture outlook emails automatically based on the ticket ID.
Is there a way we can automate this?
Thanks
Joseph - Congruent
Answers
-
Smartsheet has an add-in with Outlook that can add emails and their attachments to new or existing rows in Smartsheet. A new comment will be added to the row, using the message body of the email as the comment. See: Smartsheet for Outlook Add-in
It wouldn't be automatic as emails come in, you would need to perform some manual clicks, but it would be faster than using a form.
Here's a webinar that may help as well: Work seamlessly with Smartsheet and Microsoft 365 integrations
Cheers,
Genevieve
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