Can workflow emails appear to be coming from someone other than "Sheet Owner via Smartsheet?"

Lee Dunham

I am creating a process for multiple groups, but I need to retain ownership of the sheets. That said, the automated workflow emails need to appear to come from someone else in my organization. Is there a way to change this?

Thank you!

Ray Lindstrom

Hi @Lee Dunham,

Unfortunately that is not an option at this time. You could submit an Enhancement Request. The more requests that are received for a feature gives the feature more weight when being considered by Smartsheet.

For automated alerts, reminders, and requests, and the Reply-To field in notification emails for all automated requests: the "Reply To" email address will be that of the user who created the automation piece, but the sender's email will always be automation@smartsheet.com. More info on that here https://www.smartsheet.com/content-center/product-news/release-notes/personalized-sender-name-and-reply-notification-emails

All the best,

-Ray