Past employee still shows up?

LPI-Paul

This is a weird one, so bare with me please.

We have a current & past employee with the same first name, working for us at different times. We assign all of our employees email addresses and these 2 were given the same email address. Because of the gap in employment between the 2, we figured there wouldn't be an issue, until now. We even deleted the old email address from our system and assigned a new one to the current employee. When I share a sheet with the current employee, it always wants to revert back to the past employees profile & email address. (Even though I'm typing in the new correct address) I've deleted the past employee email address from all sheets & profiles thinking this would solve the issue. It hasn't.

It's very frustrating

Michael Culley

I'm upvoting this question because I've had a similar problem. I added an employee's personal email address then later wanted to add their company email and it always reverts to the personal one.

Genevieve P.

Hi @LPI-Paul and @Michael Culley

If you've updated an account to have a new email but the old email keeps reverting, please contact the Smartsheet Support team as they may be able to apply a refresh in the back end to that account.

I would recommend checking that account in User Management first, to ensure that the correct email is set as the Primary email (see: Admin Center: Add, edit, or delete users)

Cheers,

Genevieve