Cannot create new mappings in Document Builder
For some reason, I can no longer create a new mapping in Document Builder. I can create mappings in other Smartsheet accounts that I manage for other companies, but not the main Smartsheet account for my company.
When I click on "Create a new Mapping," I get taken to the correct screen, but the Create a Document Mapping button is grayed out.
The mapping I created prior to the emergence of this issue is still there, but is invalid. I tried revoking the app integration, but now I can't re-attach the app.
This has been going on for three days without a whisper of support from Smartsheet, and I have deadlines looming. Can anybody here assist?
Background: I am the account owner, sheet owner, and a licensed user, so permissions aren't an issue. The trigger for the workflow is a simple row addition. Also, the workflow has worked correctly in the past. Furthermore, document mappings work just fine in other Smartsheet accounts that I manage for clients.
Answers
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I am having a similar issue. What was your solution?
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Hi @Chuck Lopez
Welcome to the Smartsheet Community! I noticed that you were new around here and still finding your feet.
You seem to have stumbled along a post from a couple of years ago so @GAParkins might not be having this issues anymore.
For updates on reported events, you can visit . There does not seem to be any problems with Document builder at the moment.
Can you share more info on the challenge that you are having?Marcé Holzhauzen
Solution and Delivery Consultant with Award Winning Partner
Want to meet?Check my availabilitywww.prodactive.co.uk
If this helped, help me & the SSC by accepting it and reacting w/💡insightful, ⬆️ Vote Up, and/or ❤️Awesome. -
@Chuck Lopez I just found another person seeming to struggle with a similar problem. Is this what you are experiencing too?
Docusign Smartsheet Integration_Blank ScreenMarcé Holzhauzen
Solution and Delivery Consultant with Award Winning Partner
Want to meet?Check my availabilitywww.prodactive.co.uk
If this helped, help me & the SSC by accepting it and reacting w/💡insightful, ⬆️ Vote Up, and/or ❤️Awesome. -
Yes.
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Thanks for your response. I was attempting to set up a new Map, and when I clicked on the button to link the fillable PDF, the system showed three icons spinning as if they were attempting to pull something up. It never stopped spinning. I did the usual troubleshooting, such as closing/reopening rebooting, and revoked the feature in my Apps as the previous person did. However, I could not find a way to reinstall the app.
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