Cannot create new mappings in Document Builder

GAParkins

For some reason, I can no longer create a new mapping in Document Builder. I can create mappings in other Smartsheet accounts that I manage for other companies, but not the main Smartsheet account for my company.

When I click on "Create a new Mapping," I get taken to the correct screen, but the Create a Document Mapping button is grayed out.

The mapping I created prior to the emergence of this issue is still there, but is invalid. I tried revoking the app integration, but now I can't re-attach the app.

This has been going on for three days without a whisper of support from Smartsheet, and I have deadlines looming. Can anybody here assist?

Background: I am the account owner, sheet owner, and a licensed user, so permissions aren't an issue. The trigger for the workflow is a simple row addition. Also, the workflow has worked correctly in the past. Furthermore, document mappings work just fine in other Smartsheet accounts that I manage for clients.

Chuck Lopez

I am having a similar issue. What was your solution?

MarceHolzhauzen

Hi @Chuck Lopez

Welcome to the Smartsheet Community! I noticed that you were new around here and still finding your feet.

You seem to have stumbled along a post from a couple of years ago so @GAParkins might not be having this issues anymore.

For updates on reported events, you can visit https://status.smartsheet.com/ . There does not seem to be any problems with Document builder at the moment.

Can you share more info on the challenge that you are having?

MarceHolzhauzen

@Chuck Lopez I just found another person seeming to struggle with a similar problem. Is this what you are experiencing too?
Docusign Smartsheet Integration_Blank Screen

Chuck Lopez

Yes.

Chuck Lopez

Thanks for your response. I was attempting to set up a new Map, and when I clicked on the button to link the fillable PDF, the system showed three icons spinning as if they were attempting to pull something up. It never stopped spinning. I did the usual troubleshooting, such as closing/reopening rebooting, and revoked the feature in my Apps as the previous person did. However, I could not find a way to reinstall the app.