Cannot create new mappings in Document Builder
For some reason, I can no longer create a new mapping in Document Builder. I can create mappings in other Smartsheet accounts that I manage for other companies, but not the main Smartsheet account for my company.
When I click on "Create a new Mapping," I get taken to the correct screen, but the Create a Document Mapping button is grayed out.
The mapping I created prior to the emergence of this issue is still there, but is invalid. I tried revoking the app integration, but now I can't re-attach the app.
This has been going on for three days without a whisper of support from Smartsheet, and I have deadlines looming. Can anybody here assist?
Background: I am the account owner, sheet owner, and a licensed user, so permissions aren't an issue. The trigger for the workflow is a simple row addition. Also, the workflow has worked correctly in the past. Furthermore, document mappings work just fine in other Smartsheet accounts that I manage for clients.
Categories
- All Categories
- 14 Welcome to the Community
- Smartsheet Customer Resources
- 63K Get Help
- 379 Global Discussions
- 212 Industry Talk
- 442 Announcements
- 4.6K Ideas & Feature Requests
- 140 Brandfolder
- 129 Just for fun
- 130 Community Job Board
- 449 Show & Tell
- 30 Member Spotlight
- 1 SmartStories
- 302 Events
- 33 Webinars
- 7.3K Forum Archives