Permission when sharing dashboard

Tran Phuong Thao

Hi,

I've shared dashboards to unlicensed users in my company with "admin" permission. However, some can edit the dashboard; some can't (they don't even see the pencil icon near the share button).

I don't know why because they are all unlicensed users shared with admin permission. Can someone know about this and help me please?

Many thanks.

Paul Newcome

What plan are you on?

Tran Phuong Thao

@Paul Newcome Hi, It is Business Plan.

Andrée Starå

Hi @Tran Phuong Thao

I hope you're well and safe!

Have you double-checked, so they don't have licenses now? Maybe somebody made them licensed users.

I hope that helps!

Be safe, and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Tran Phuong Thao

Hi @Andrée Starå,

You mean they must be licensed users to edit dashboards? why do we need licensed users to edit dashboard when the sheet doesn't need?

And also in the guildeline from smartsheet, there's nothing said that we need to make them licensed users: https://help.smartsheet.com/articles/2289957-sharing-a-smartsheet-dashboard

Thanks./.

Andrée Starå

@Tran Phuong Thao

Happy to help!

Apologies!

No, I meant the owner or admin can edit the Dashboard.

Is there a difference between the users sharing access to the Dashboard?

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Tran Phuong Thao

@Andrée Starå

I haven't found any difference between users so I'm really confused :(

Andrée Starå

@Tran Phuong Thao

Strange!

I'd recommend that you contact Support.

http://supportportal.smartsheet.com/

Tran Phuong Thao

Hi @Andrée Starå Thank you. That's all I can do now.

Andrée Starå

@Tran Phuong Thao

You're more than welcome!

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