Question about Approval Workflow

tim_sims23

I have created a form that will be a request to update business hours for a certain location. When the form is completed, the information is recorded into a smartsheet. Based on a particular cell being updated in smartsheet I set up an approval workflow to be routed to a higher up. Once approved or denied the response will be updated in the sheet. Myt problem is, my workflow is not triggering, and I can figure out why. To test this out I sent the form to myself and completed the information. I also listed my email address as the divisional director which means I should get an email with with approval. That has not happened. I have attached screenshots. Any advice would be helpful.

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Ella

@tim_sims23 try with a different main trigger "When rows are added or changed".

tim_sims23

I actually figured this out. The answer was adding another condition that says when the cell is equal to submitted. Once I added that the automation ran right away. Thanks for your help though.

Andrée Starå

Hi @tim_sims23

I hope you're well and safe!

Excellent! Glad you got it working!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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