What happened to the email alerts?

ChrisMcG

Does anyone know? The Request Update function used to send over every affected row: now it just sends the first 4 or 5 and then a note at the bottom that says "+6 more alerts..." That, as a change, is pretty dumb. Being able to see all affected rows to plan an attack is vital to how we use smartsheets.

Does anyone know if there is a way to change it back? Or if Smartsheets has a plan to make them all visible again? Or a workaround that isn't send every row manually individually?

Andrée Starå

Hi @ChrisMcG

I hope you're well and safe!

Unfortunately, it's not possible to revert back and show all as before, but it's an excellent idea!

Please submit this as a Product Feedback or Idea (If it hasn't been added already) when you have a moment.

I hope that helps!

Have a fantastic week & Happy New Year!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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ChrisMcG

Thanks Andree: Do you know why/ when they made that change? Or have a link to the announcement about it?

Samantha Ouk

Hi Chris,

Here's the bulletin: https://community.smartsheet.com/discussion/99648/improved-update-and-approval-request-emails-now-generally-available

I opened a case and kept getting pushed back saying this is their new update released on 1/12/2023. The alerts will no longer show anything above 15+ fields selected.

I'm annoyed by this as well! That extra step to load the additional details on a web page is just slowing us all down. Especially when we're looking to search our Outlook emails for details, only to find specific fields we need are no longer available in these notifications.

Now we have to go to Smartsheet to search for things, and their Smartsheet search functionality is already clunky if you don't have "exact" strings and if you're not searching on the direct sheet.

@Andrée Starå Please have them add this feature back!